Privacy Policy (Cloudmyle.com / SMCLOUDMYLE LLP)
Effective Date: 20-03-2024 · Last Updated: 06-02-2026
This Privacy Policy explains how SMCLOUDMYLE LLP (“Cloudmyle”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use our Services.
1) Who We Are
This Privacy Policy describes how SMCLOUDMYLE LLP (“Cloudmyle”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use:
our website Cloudmyle.com, and
our applications and services including [Your App/Product Name(s)] (collectively, the “Services”), including features that integrate with the WhatsApp Business Platform.
Contact: admin@cloudmyle.com
Address: Hyderabad, Telangana, India — 500059
Phone: +91 99630 60916
2) Scope
This policy applies to:
visitors to our website,
customers/businesses using our Services,
end users (your customers) who receive WhatsApp messages sent through our Services.
3) Information We Collect
We may collect the following categories of information depending on how you use our Services:
A) Information you provide
Name, email, phone number
Business name, business details, billing/contact details
Support requests and communications
B) Account, app, and usage data
Login/account identifiers (e.g., user ID)
Device and app information (device type, OS version, app version)
Logs and diagnostics (timestamps, IP address, browser type, crash logs)
C) WhatsApp Business Platform related data (when you enable WhatsApp features)
Depending on your configuration, we may process:
WhatsApp Business Account (WABA) identifiers and settings
WhatsApp phone number used for messaging
Message templates (template name, language, category, content)
Messaging metadata (recipient phone number, message status like sent/delivered/read, timestamps, error codes)
Message content:
Option 1: “We do not store message content; we only store delivery status/metadata.”
Option 2: “We store message content only as needed for [X days] for troubleshooting/audit and then delete/aggregate it.”
D) Cookies / analytics (website and apps)
We may use cookies or similar technologies for:
(If you use Google Analytics/Firebase/Meta Pixel, mention it in Section 7 below.)
4) How We Use Your Information
We use the information to:
provide, operate, and maintain our Services
create and manage accounts
onboard and support business customers
send WhatsApp messages and manage templates on your behalf (as applicable)
provide customer support and respond to inquiries
monitor, troubleshoot, and improve performance and security
comply with legal obligations and enforce our terms
5) Legal Basis / Permission to Process (General)
We process information:
to perform our contract with you (provide the Services)
based on your consent where required
for legitimate interests such as security, fraud prevention, and service improvement
to comply with applicable laws and regulations
6) How We Share Information
We do not sell your personal information.
We may share information in the following cases:
A) With service providers (processors)
We may share data with trusted vendors that help us run the Services, such as hosting, storage, analytics, customer support tools, and security services, under confidentiality obligations.
B) With Meta / WhatsApp (required for WhatsApp messaging)
If you use our WhatsApp features, we share necessary information with Meta Platforms, Inc. / WhatsApp through the WhatsApp Business Platform APIs to:
C) With your instructions
If you request integrations or exports (e.g., CRM), we share data as you direct.
D) For legal and safety reasons
We may disclose information if required by law, court order, or to protect rights, safety, and prevent fraud/abuse.
E) Business transfers
If we’re involved in a merger, acquisition, or sale, information may be transferred as part of that transaction.
7) Third-Party Links and Analytics
Our Services may contain links to third-party sites. Their privacy practices are governed by their own policies.
We may use analytics tools such as [Google Analytics / Firebase Analytics / etc.] to understand usage and improve the Services. You can control cookies through your browser settings (for website usage).
8) Data Retention
We retain personal information only as long as needed for:
Typical retention (you can adjust):
Account/business records: while your account is active and for up to [X months/years] after closure (for compliance/support)
WhatsApp message metadata (status logs): up to [X days/months]
Templates and configuration: while active or until you delete them
Support tickets: up to [X months]
9) Data Security
We use reasonable administrative, technical, and physical safeguards to protect data, such as:
restricted access controls
secure storage and network protections
monitoring for security issues
No system is 100% secure, but we work to protect your information.
10) Your Rights and Choices
Depending on your relationship with us and applicable law, you may request:
access to your information
correction of inaccurate data
deletion of data
withdrawal of consent (where applicable)
Data deletion requests
To request deletion, email admin@cloudmyle.com with subject: “Data Deletion Request” and include:
We may need to verify your identity before fulfilling requests. Some data may be retained to comply with legal obligations.
11) Information About End Users (Your Customers)
If you are a business customer using our Services to message your customers via WhatsApp:
12) Children’s Privacy
Our Services are not intended for children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect data from children.
13) International Data Transfers
Your information may be processed in countries where we or our service providers operate. Where required, we use appropriate safeguards.
14) Changes to This Policy
We may update this policy from time to time. We will post updates on this page and update the “Last Updated” date.