Your data, handled in plain English
This page describes exactly what cloudmyle.com collects, why we collect it, and what happens to it afterwards — no boilerplate, no filler.
Who we are and what this covers
CloudMyle is the trading name of SMCLOUDMYLE LLP, a limited liability partnership based in Hyderabad, India. We build websites, web applications and WhatsApp messaging tools for businesses, and we run this website, cloudmyle.com.
This policy covers everything that happens on cloudmyle.com and the services connected to it: browsing the site, asking for a quote, previewing a template, creating an account, buying a template or subscription, and messaging our WhatsApp business number. It is written for the person whose data it is — if anything here is unclear, ask us using the contact details at the bottom of this page.
Information you give us
You give us personal information in a handful of specific places:
- Quote and enquiry forms on our landing pages ask for your name and phone number, and optionally your email, company or business name, project size and a message. Alongside what you type, the form quietly records which page you enquired from and — if you arrived by clicking an ad — the ad-click details described in section 4 (source, campaign parameters, keyword and click ID).
- The contact page form collects the same kind of details so we can reply to you.
- The footer newsletter collects only your email address. We email roughly once a month and nothing else is done with that address.
- The "Connect with developer" widget is a lead form collecting your name, phone, email and message. Opening it also records an advertising interaction event (section 4).
- Template and demo previews ask for your mobile number once before the preview opens, so we can follow up if you are interested in that design.
- Accounts are created with an email address and password, or through Google sign-in — in which case Google shares your name, email address and profile picture with us.
- Checkout for template and subscription purchases collects billing details: name, email, phone and address. Your card or UPI details go directly to the bank's payment page and never touch our servers (section 8).
- WhatsApp: if you message our business number, we receive your phone number and the content of your messages. These are carried through Meta's WhatsApp Business Cloud API (section 9).
Information collected automatically
While you browse, three things are recorded automatically:
- Usage analytics through Google Analytics 4 (we run two GA4 properties): the pages you visit, how you arrived, your device and browser type, and your approximate location derived from your IP address.
- Performance beacons that report Core Web Vitals — how quickly pages load and respond on your device — so we can keep the site fast.
- Server logs kept by our hosting, recording the IP address, requested page and timestamp of each visit — standard for almost every website, used for security and troubleshooting.
One detail worth knowing: Google's tags (Analytics, Google Ads and Tag Manager) do not load the instant a page opens. They load when you start interacting with the site — scrolling, tapping or moving the mouse — or after about ten seconds of idling, whichever comes first. Until then, no Google cookies are set.
Advertising and Google
We advertise on Google, and measuring whether those ads work is the main reason Google technology appears on this site. Here is the full picture:
- Conversion tracking. When you submit certain forms, a Google Ads tag records that a conversion happened. On some forms we also use Google's enhanced conversions: the email address or phone number you submitted is passed to Google's tag, which hashes it in your browser before transmission. Google uses the hashed value to match the conversion to an ad click — we never send your readable email or phone number to Google.
- Ad-click identifiers. If you land here from a Google ad, the link carries a click ID (gclid) and campaign parameters (UTM source, medium, campaign, term, content and keyword). We store these with your enquiry so we know which ads produce real enquiries and which waste money.
- Cookies. Google's tags set analytics cookies (
_ga,_ga_*) and advertising cookies (_gcl_auand similar) used for conversion measurement and remarketing — showing our ads to people who have visited the site before.
Google explains its side of this in How Google uses information from sites or apps that use our services. You can switch off personalised ads at adssettings.google.com, block Google Analytics with the GA opt-out browser add-on, or opt out of interest-based advertising generally at optout.aboutads.info.
How we score enquiries
When your enquiry arrives, our server automatically classifies it — for example as qualified, warm or cold — based on the details you submitted, such as project size and how complete your message is. We use the classification to prioritise follow-up and to measure which of our advertising brings in genuine enquiries. The classification is stored alongside your enquiry.
This scoring never blocks anyone from reaching us, and a human reads every enquiry regardless of how it was classified.
How we use your information
We use the information above to:
- reply to your enquiries and follow up on quote requests;
- deliver what you bought — templates, subscriptions and the services attached to your account;
- send the newsletter, roughly once a month, only if you signed up;
- measure which advertising works and how the site performs, so we spend money and effort in the right places;
- keep the site secure and prevent fraud and abuse;
- meet legal obligations, such as keeping tax records for purchases.
We do not use your information for anything unrelated to the reason you gave it to us.
WhatsApp messaging
Messages between you and our WhatsApp business number are processed through Meta's WhatsApp Business Cloud API. Meta carries the message; we receive your phone number and what you wrote, and we use them only to handle your conversation with us.
Separately, some of our business customers use WhatsApp messaging flows that CloudMyle builds and operates for them. In those cases we process their end users' data — phone numbers, message content and delivery status — strictly on that business's behalf and under its instructions. The business is responsible for giving its own customers the required notices and obtaining any consents; questions about a specific business's messaging should go to that business first.
Meta's handling of WhatsApp data is described in the Meta privacy policy.
Google reviews shown on our site
We display reviews from our public Google Business listing on this website — the reviewer's name, profile photo and review text, exactly as published on Google. If you wrote one of those reviews and would rather it did not appear here, email us and we will remove it from the site; you can also edit or delete the review on Google itself, and our copy follows the public listing.
How long we keep your data
We keep data only as long as it is genuinely useful or legally required:
| Data | How long we keep it |
|---|---|
| Enquiries and quote requests (including ad-click details and lead score) | Up to 24 months after our last contact with you, then deleted — or sooner if you ask |
| Newsletter email address | Until you unsubscribe or ask us to remove it |
| Account data | For the life of your account; deleted when you close it or ask us to |
| Order, invoice and payment records | As long as Indian tax and company law require, even if you delete your account |
| WhatsApp conversations | As long as needed to handle and follow up your conversation |
Anything not listed follows the same principle: kept while needed for the purpose you gave it to us, then deleted.
How we protect your data
The site is served over HTTPS, so everything you submit is encrypted in transit. Access to our CRM and backend is restricted to the people who need it to do their jobs. Payments are handled entirely by the bank's gateway, which keeps the most sensitive data — card and UPI details — off our systems altogether.
No system is perfectly secure, and we will not pretend ours is. If you ever suspect a problem with how your data is handled, email us at admin@cloudmyle.com and we will investigate promptly.
Where your data is processed
Our team and backend are in India, and that is where your data is primarily processed. Some of the providers we rely on — Google, Meta and Amazon Web Services — operate globally, so data they process for us may be stored or handled outside India under those companies' own contractual and technical safeguards.
Your rights and choices
Under India's Digital Personal Data Protection Act, 2023 you can ask us for:
- Access — a copy of the personal data we hold about you;
- Correction — fixing anything inaccurate or out of date;
- Erasure — deletion of your data;
- Withdrawal of consent — for anything that runs on your consent, such as the newsletter;
- Grievance redressal — if you feel a request was mishandled, escalate it to admin@cloudmyle.com and it will be reviewed.
Requesting deletion
Email admin@cloudmyle.com with the subject "Data Deletion Request", including your name or business name, the email or phone number you used with us, and what you want deleted. We verify that the request really comes from you, carry it out, and send you confirmation when it is done. Records we must keep by law — such as tax records for purchases — are retained even after a deletion request.
Newsletter
Unsubscribe any time by replying to any newsletter email or by emailing us directly.
If you are visiting from the UK or EU, you have equivalent rights under your local law, and we honour them on request through the same channel.
Children's privacy
Our services are aimed at businesses and adults, not at anyone under 18, and we do not knowingly collect personal data from children. If you believe a minor has submitted their details through one of our forms, email admin@cloudmyle.com and we will delete the data.
Changes to this policy
When we change how the site handles data — a new form, a new provider, a new tag — we update this page and the "Last updated" date at the top. For significant changes we will flag the update noticeably on the site rather than changing things quietly. Questions about this policy, or about anything the site does with your data, are always welcome at the contact details below.